Help and Support FREQUENTLY ASKED QUESTIONS
What is a VIN number?
What is energy economy?
What are Favourites? (Information Feeds)
What is Trip?
What is my user ID?
What if I forget my user ID?
What if I forget my password?
How do I check network coverage in the vehicle?
Your vehicle uses mobile networks to access Nissan Connected Services. If you are having trouble validating your ownership, you may be in an area that does not have a strong data signal. You can try to take your vehicle to an area with stronger signal and repeat the ownership check process.
To check the network coverage in your vehicle, please follow the steps below:
- Press START/STOP button to start the engine
- On the screen of the navigation system, identify the network icon
- If the icon has 1 or multiple bars, it means that you have enough network coverage
- If the icon does not show bars, it means that you do not have network coverage. In that case, please drive your vehicle to another open-air area
How do I complete the ownership check?
In order to ensure that your Connected Services are used by you and nobody else, NissanConnect EV has its own vehicle ownership check process.
Once you click the ‘Start ownership check’ button you will have 60 minutes to complete all the required steps listed here.
- Go to your vehicle.
- Press START/STOP button to start the engine.
- Wait for 1 minute.
- Press START/STOP button to stop the engine.
Why would the system log me out automatically even if I didn’t log out myself?
I can't start Remote Charge.
Can I stop Remote Charge from desktop or mobile?
When does Remote Charge stop?
Can I start Fast Charging from desktop or mobile?
Can I stop Remote Climate Control from desktop or mobile?
Why can't I start Remote Climate Control?
When does Remote Climate Control stop?
Can I set the temperature with Remote Climate Control?
Can I start Remote Charge while Remote Climate Control is working?
Can I start Remote Climate Control while charging?
Will Charging Status be notified even if it's Fast Charging?
In what situations, other than when charging is finished, will the Charging Status be notified?
How can I set the temperature of my Remote Climate Control?
Can I set a timer while the climate control is already activated?
The driving distance displayed is different from the case.
MY DRIVING STYLE
MY DRIVING STYLE
ELECTRIC RATE SIMULATION
How do you classify Platinum, Gold, Silver, and Bronze?
What is the difference between monthly, weekly, and daily ranking?
Each definition is as follows. Monthly: Ranking based on the value tallied monthly. It shows a cumulative value. Only energy economy represents an average value. The new value is tallied the next month. The tally is updated every day so you can see the progress. Weekly: Ranking based on the value tallied weekly. It shows a cumulative value. Only energy economy stands for average value. The new value is tallied the next week. A week is from Sunday to Saturday. The tally is updated every day so you can see the progress. Daily: Ranking based on the latest value.(*) The tally is updated every day. (*)If driving data is not updated for more than 7 days, it will not be tallied for daily ranking. The data is tallied once a day all over the world. It takes a couple of days to reflect the driving data uploaded.